Shipping Policy

This Shipping Policy regulates the shipment of products offered on the website https://flexlensonline.com/, managed by Flex lens, with its registered address at Spain/ Alicante. calle general espartero, and contact details flex.lents@gmail.com and 601362196. By placing an order through our store, you accept the terms detailed below.

1. Order Processing

Orders are processed within 1 to 3 days after payment confirmation.

Orders placed on weekends or public holidays will be processed from the following business day.

In the event of stock shortages or issues during order preparation, the customer will be notified by email.

2. Shipping Methods, Destinations and Delivery Times

We ship to all of America and all of Europe.

Available shipping method:

Standard Shipping: 6–15 days.

The delivery times indicated are estimates and may vary due to external causes, including logistics operations, customs, weather conditions, or other circumstances beyond Flex lens's control.

3. Shipping Costs

Shipping is free.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.

If you do not receive tracking information or an update from the fourth day onward, please contact us at flex.lents@gmail.com.

5. Deliveries and Addresses

It is the customer's responsibility to provide a complete and correct delivery address.

If an order is returned due to an incorrect or incomplete address or an inability to deliver, any reshipment will be subject to payment of the new shipping costs.

The delivery address cannot be modified before shipment.

6. International Shipping and Customs

Orders destined outside Spain may be subject to customs duties, taxes, or import fees determined by the customs authorities of the destination country.

These charges, if applicable, are the customer's responsibility and are not under the control of Flex lens.

Customs procedures may add additional time to the estimated transit period.

7. Delayed, Lost Packages and Shipping Issues

If you notice an unusual delay or the tracking information has not been updated within a reasonable period, please contact us with your order number, tracking number, first and last name so that we can request shipment tracking information from the carrier.

In the event of a loss confirmed by the logistics operator, we will manage the issue with the carrier and inform you of the next steps.

8. Receipt and Inspection

We recommend that you inspect the package externally upon delivery.

If you notice visible damage to the packaging or signs of tampering, please record this on the carrier's delivery note and document the issue with photographs of the package and label.

For the handling of damaged or defective items after delivery, please refer to our Returns and Exchanges Policy available at https://flexlensonline.com/.

9. Cancellation Before Shipment

You may request cancellation of your order only before it has been shipped.

If the order has already been handed over to the carrier, you must wait for its delivery and follow the procedure indicated in the Returns and Exchanges Policy at https://flexlensonline.com/.

10. Changes to This Policy

Flex lens may modify this Shipping Policy at any time. Updates will take effect upon publication on https://flexlensonline.com/.

11. Contact

For any questions related to shipping: flex.lents@gmail.com | 601362196.

Effective Date: 03/08/2026